Nxgxl blog

Wednesday, September 18, 2013

Banking behind tech curve

Lloyds put customers through a labyrinthine voice system to set up a Standing Order even if you have an online account.  Last time the entire process took 45 minutes often repeating the same information again.

Lloyds say that they are looking into it and have no plans to replace endless and frustrating phone conversations.  Same applied to their "financial advisers" who just keep phoning regardless of Lloyds telling me that I had successfully barred voice comms.

Barclays have adopted 2 stage authentication using a calculator-like device for challenge and response security; a neat by-product of this is that it generates a one time use key.

Card issuers are pretty sanguine about fraud. I believe they are willing to accept around 5% fraud before improving authentication.

Barclaycard are not so cautious as Barclays bank allowing unauthenticated payments as described at
http://nigeles.blogspot.co.uk/2013/08/huge-security-loophole-with-barclacard.html

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